Shipping & Returns
Tranquillo — fast, fair & uncomplicated
Want to know how your package will reach you and what to consider in the event of a return? Here you'll find all the information about shipping methods, delivery times, and returns.
Shipping costs in Germany
We charge 5.90 € shipping per order within Germany.
Your order will be shipped via DHL. Your package will normally reach you nationwide within one to five business days after receipt of payment.
We will cover the return shipping costs if you use the return label. Please note that this policy only applies to customers in Germany.
Shipping costs outside Germany
For Norway, Iceland, Liechtenstein and Switzerland, additional customs costs and possibly processing fees may apply.
Belgium, Denmark, France, Czech Republic
Netherlands, Austria
Norway, Iceland, Liechtenstein, Switzerland
Bulgaria, Estonia, Finland, Greece, Ireland
Italy, Croatia, Latvia, Lithuania, Luxembourg
Malta, Poland, Portugal, Romania, Sweden
Slovakia, Slovenia, Spain, Hungary, Cyprus
Australia, Canada, New Zealand, USA
Deliveries to Switzerland
We recommend using the MeinEinkauf.ch service. MeinEinkauf.ch will handle customs information and home delivery for a small fee.
This is how you return your order to us.
Return
Every order from Germany includes a prepaid DHL return label. We cover the costs of returns within Germany.
For returns from abroad, you will be responsible for the postage costs yourself.
Please send your return securely packaged to the following RETURN ADDRESS:
Tranquillo GmbH
Meschwitzstraße 21
Hall 4
01099 Dresden
Germany
Easy returns
You can inspect and try on the items you order from us in the comfort of your own home. If you don't like something, have a different idea for what you were looking for, or the items don't fit, you can return them to us within 30 days.
Our only condition: We only accept returns of unworn clothing and unused home items!
You now have the option to return your online orders to one of our stores. All you need is your delivery note with your order number.
Do you have any questions?
Contact our customer service.
We are happy to be there for you.