Tranquillo experiences – colourful, sustainable, transparent
Are you thinking of placing an order with Tranquillo and want to know beforehand what others’ experiences with us have been like? That’s understandable – which is why we’re being completely open here about who we are, what our customers say and how we work. For over 20 years, we’ve been designing colourful, sustainable fashion and home accessories in Dresden that dare to be different from the rest.
⭐ 4.84/5 – Excellent · 729 reviews · Trusted Shops certified since May 2026
Who’s behind Tranquillo
Tranquillo is a company based in Dresden. For over 20 years, we’ve been developing fashion and home accessories based on a simple principle: colourful, fair, unique. For us, that means no mass-produced goods, but designs with character – made from materials where we know exactly where they come from. When you write to us, you’ll get a reply from a real person on our team in Dresden, not a call centre.
For us, sustainability isn’t just a marketing buzzword
- GOTS-certified organic cotton – certified organic cultivation, no harmful substances
- TENCEL™ – fibres from sustainably managed forests
- EcoVero™ – environmentally friendly viscose fibres
These standards are verified by independent bodies – not by us.
Frequently asked questions about orders, delivery & returns
Is Tranquillo a reputable company?
Yes. We are Trusted Shops-certified with buyer protection of up to €20,000 per purchase. Over 700 verified customer reviews confirm this with a rating of 4.84 out of 5 – "Excellent".
What are Tranquillo’s delivery times?
2–3 working days within Germany and Austria; 4–5 working days to Switzerland and the rest of the EU. Delivery times apply from receipt of payment.
How much does delivery cost?
€5.90 within Germany; free delivery on orders of €100 or more.
How do returns work?
You have 30 days. Every order from Germany comes with a free DHL returns label. You can also return your online order directly to one of our shops – simply bring the delivery note with your order number.
How do Tranquillo’s sizes fit?
Our size guide shows you exactly how to measure your bust, waist, hips and inside leg length so that your order fits perfectly first time. View the size guide
How do I contact customer service?
By email at service@tranquillo-shop.de or by phone on +49 (0)351 810633211. According to customer feedback, the service is consistently described as friendly and solution-oriented.
What our customers say
(summarised from recent, verified Trusted Shops reviews)
"One customer praises the high organic quality (GOTS) of their clothing combined with fast delivery."
"A customer reports that his Tranquillo clothes are still holding up even after many washes and months of wear – for him, a true sign of sustainability."
"A customer particularly appreciates the colourful designs with well-thought-out details such as pockets in dresses – a feature she misses elsewhere."
See for yourself
